Our Policy and Salon Etiquette

Do you offer consultations?

Yes, we offer free 20-30 minute consultations by appointment. Please call the front desk to schedule. Where possible, arrive to your consultation with your hair in its natural state.

May my child come with me?

As a courtesy to our clients and to ensure a peaceful atmosphere, no children under 12 are allowed in the salon without an appointment.

May my pet come with me?

With the exception of trained service animals assisting a person with a disability, we do not allow pets in our salon.

Do you have guest wi-fi?

Yes, there is a password and you are welcome to use it during your visit.

I’m on my way but running late, what should I do?

To ensure the promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes or later to another convenient time. If you’re running late, we would appreciate a phonecall so we can try to keep your slot open for you.

Do you have a cancellation policy?

Please call at least 24 hours ahead of time to reschedule or cancel. This provides our wait-list clients an opportunity to take your missed appointment.

If an appointment is missed without canceling or rescheduling, you may be charged for the full cost of the appointment.
Three cancelled or no-show appointments in a row may require a credit card to secure future appointments.

Is gratuity included in the service prices?

Gratuity is not included in our prices, and is at your discretion. Tips are very much appreciated by our staff.

Do you accept credit cards?

Yes, we accept all major credit cards except American Express

I don’t like the product I bought, can I have a refund?

Due to the nature of our products and services, absolutely no refunds will be granted on products or services. However, we are happy to provide you with samples of most products upon request.

I don’t like my cut/color, can I get it fixed?

We are sorry you aren’t happy with your results. It is essential to call your stylist or Stephanie Schmidt as soon as possible to discuss the situation and we can reschedule you for a no-charge correction. Any correction must be within 7 days of initial service. All prices are subject to change without prior notice.